FREQUENTLY ASKED QUESTIONS

Does the VANS website display your complete collection?

Our VANS Online Store displays a selection of the VANS collection.
Do you sell the same products in the VANS Retail Stores?

At VANS Retail Stores you may find the same products as on the VANS Online Store, but we recommend you to directly contact them.
Can I customize my VANS shoes?

We are doing our best to offer you this service soon.
How do I clean my VANS shoes?

The cleaning method depends on the material of the shoes. We recommend you use Nikwax, VANS' official cleaning and protection solution can be bought now online or at a VANS Retail store.
How do I clean my VANS apparel?

We suggest you to follow the care symbols appearing on the garment label.
Are there any animal by-products used in your Vegan range?

The materials used in the manufacturing of these styles (including adhesives) are free of any animal by-products and therefore are 100% vegan.
Are the materials used in the manufacture of your products sustainably sourced?

From design to manufacturing, as a business, we make every effort to offer our customers ethical products, made in ways that put the environment first. Additionally, as practices change and evolve, we will continue to improve and create more sustainable and responsible products. Please check here to find out about VF’s sustainability initiatives.

How do I find a VANS Store near me?

To find the nearest VANS Store, click on the Store Locator in the header of the VANS Online Store and enter your Country and your City. Your nearest VANS Shops will be shown.

Which is your Privacy Policy?

The personal information you share with us is completely confidential. Your privacy is important to us and we will not disclose or sell the information provided. Our promotional emails are optional and you can unsubscribe at any time. For more information, please read our Privacy Policy.
What are the benefits of registering at VANS?

There are many benefits to creating an Account at VANS: you can personalize and manage your profile, create your Wishlist and share it with friends, store multiple shipping addresses, view and track your orders right from your account and checkout faster.
How can I change details on my VANS account?

Log in to "My Account" and click on "Edit" where you wish to modify your details.
What happens if I forget my password?

You can simply request a new password by clicking on "Forgot my password" on the Log In page and by entering your e-mail address.
How can I delete my VANS account?

Contact our Customer Care clicking here.
Where can I sign up for the VANS Newsletter?

Click here to sign up for the VANS Newsletter.

How can I contact VANS Customer Care?

You can contact us by e-mail, mail or phone. Click here to contact us now.