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HOW TO RETURN

RETURN INFO

Our Returns Process

It can take up to 5 working days for us to receive your return from the carrier. Once the return has been received and processed at our warehouse, we’ll send you an email to confirm your refund has been processed. This can take 2-3 business days after we’ve received the returned item from the carrier. Your refund may take up to 14 days to show on your account, depending on the method of payment you used.
RETURN MY ORDER

Returning Online Purchases

Purchases made on VANS can only be returned via our online return process. Start your return now.

How to Return Steps:

1. Start Return

If you have an account with us or you are a VANS Family member, log into your account and go to your order history to initiate the return process.

If you purchased as a guest, click on the Track My Order link available at the top of any page on our website. Enter your 8 digits Order Number and the email address you used on your order to initiate the return process. Once you are in the Order Details Page click on the 'Create a Return' button.

2. Schedule

To complete the return order, you will need to:
1. Select the item(s) to return.
2. Select the reason for the return.
3. Select the preferred return method (drop off to a collection point or carrier pick up at desired address).
4. Schedule the return with the carrier.

3. Print label

On the return confirmation page, click on the Print Returns Label button. This will generate the label you will need to print to return the item(s). You can request as many return labels as needed within the 30 days returns period; after that, you won’t be able to book any further returns.

Please Contact Us if you do not have access to a printer.

4. Pack

Pack the items you would like to return. We encourage you to reuse the bag or box you received for the return in respect for our environment. Seal the package securely and attach the return label on the outside of your parcel.

Please make sure all old shipping labels, stickers, and other materials have been removed from the outside of the bag or box or covered up.

5. Handoff

Drop off the package at the selected location within the opening hours OR wait for the carrier to pick up at your address. Make sure someone is at home when the carrier is scheduled to come to pick up the package.

See The Carrier Did Not Pick up my Booked Return, if the carrier failed to pick up the package at the scheduled time.

6. Receive confirmation

You'll receive an email confirmation as soon as your returned products have been received, accepted, and processed. This might take up to 2-3 business days after we've received your return.

If there's anything wrong with your return (e.g. products not corresponding to your purchase, products returned with a decreased commercial value, etc.), we will inform you via email and we might even return the item back to you.

7. Receive refund

Once your return is inspected and accepted by our quality assurance team, we will release your refund to your original form of payment. The whole process, from when you have printed the return label to when the refund is visible on your account, can take up to 14 days.

Note: If you do not want to follow the procedure described above, you are free to choose your preferred return method. Please keep in mind that, if you make a return using a carrier of your choice, instead of using our free returns option, the cost of returning the goods will be at your expense, you will bear the risk of damage or loss of the goods during a return until the goods reach us and that the return and refund process may take longer.

Where to Find Your Order Number

You can view your order number on the order or shipping confirmation email we sent to you. If you are an account holder, you can log into My Account and click on Orders to find your order number.

Where to Find Your Prepaid Return Shipping Label

To get a free returns label, please go to How to Return an Online Purchase and follow the steps to book a return. You will be prompted to generate a returns label to print.

Help! I Can't Print the Return Label!

If you are unable to print a returns label, please Contact Us.

How to Return an Order Placed at the Store but Delivered to the Store or Your Home

Items from the online stock purchased at a store and delivered to the store or your home can be returned either online or at the same Vans-owned and operated store where you made your purchase. This excludes partner and concession stores.

When returning your purchase online, please follow the standard Online Return Procedure. These online returns can ONLY be refunded in the form of a digital gift card that are subject to our standard Gift Card Terms And Conditions.

If you do not want to be refunded with a digital gift card, please complete the return in the store of purchase.

How to Return an Order Purchased Online and Collected in Store

Items purchased online and collected at a store can be returned via our Online Return Procedure. You can Start a Return here.

How to Return an Order Reserved Online and Purchased in Store

Items reserved online but purchased in a store can be returned only in the same store. This excludes partner and concession stores.

The Carrier Did Not Pick up my Booked Return

If for any reason your package is not collected on the day you’ve booked, please follow our usual returns instructions and book another pick up free of charge. Start a New Return here.